Help & Support
Need a hand with Fatura Go? We're here to help.
Contact us
The fastest way to reach us is by email at support@invoicefatura.com. We usually reply within 1–2 business days.
Getting started
- Create an account with your email, then add your business details (name, TRN, address, logo) once.
- Add a customer, create an invoice, and add your line items — 5% VAT is calculated automatically.
- Export the invoice as a PDF and send it to your customer by email or WhatsApp.
Common questions
- How is VAT calculated? Fatura Go applies the UAE standard 5% VAT rate automatically.
- Where does my TRN appear? It is saved in your business settings and shown on every invoice.
- Can I send invoices by WhatsApp? Yes — share the invoice PDF by email or WhatsApp in one tap.
- Why does the app ask for photo or camera access? Only so you can add your business logo and customer photos. No other device data is accessed.
Managing your account
- Delete your account: you can permanently delete your account and all your data from within the app, under Settings → Account → Delete account.
- Your data and privacy: see our Privacy Policy for what we collect and how it is handled.
Still need help?
Email us at support@invoicefatura.comand we'll get back to you.