Getting started
You can sign in with Continue with Google or Continue with Apple, or with your email and password.
How does signing in work?
Where in the app: Sign in
You can sign in with Continue with Google or Continue with Apple, or with your email and password. Under that form, Email me a magic link sends a one-time link instead of asking for a password. A magic link only signs in an existing account — it does not create one. If the email is unknown you will see “No account found with this email — please create an account first.” Open the link in the same browser you requested it from.
The sign-in link says it expired
Where in the app: Sign in
Magic links are single use and short-lived. Request a new one with Email me a magic link on the sign-in screen, and open the newest email — an older link in your inbox will not work. If links keep failing, choose Sign in with password instead, or Continue with Google or Continue with Apple if that is how the account was created.
What business details do I need?
Where in the app: Settings
When you create a business, Business name and Emirate are required. On the same form you can add TRN (optional), Address (optional), Currency, VAT rate (%), and Payment terms. Name, address, email and phone are printed on the tax invoice when they are filled in. Email and phone are not on the create form. Add them later under Settings → Business → Business profile, together with the name and address. Emirate, currency, VAT rate and payment terms are edited under Settings → Documents → VAT & currency. The invoice prefix is under Settings → Documents → Document numbering. Document language is under Settings → Documents → Invoice design. The VAT report’s ready-to-file checklist flags a missing name, address, or TRN. Fill those in before you file.
What is a TRN and do I need one?
Where in the app: Settings
A TRN is the 15-digit Tax Registration Number from your FTA certificate. The field is labelled TRN. If you are registered for VAT, add it under Settings → Business → Business profile. Fatura then prints it on your invoices. If you are not registered, leave it empty — you should not charge VAT until you are. Your client’s TRN is separate, on their client record, also labelled TRN. A VAT-registered buyer needs it to reclaim the VAT on your invoice.
Monthly or quarterly VAT — how do I set it?
Where in the app: Settings
The period on your VAT registration certificate is monthly or quarterly. It decides when the return is due. Most businesses file Jan–Mar, Apr–Jun, Jul–Sep, Oct–Dec. Once your TRN is set and the period is not, the dashboard shows “VAT filing period isn't set” and Open VAT report. On the VAT report, VAT filing period is Monthly or Quarterly. This matches my certificate saves quarterly starting in January. Mine is different lets you choose another cycle, including VAT period start month. Until you answer, Fatura cannot show your open period or filing deadline.
Why does the emirate matter?
Where in the app: Settings
On a standard-rated sale the emirate decides which box of the VAT return the sale is reported in (boxes 1a–1g). Set it under Settings → Documents → VAT & currency. Documents already issued keep the emirate they were issued with and are not rewritten.
Where do I add my bank details?
Where in the app: Settings
Under Settings → Business → Payment accounts. Add the account your clients should pay into. Those bank details are shown on invoices and quotes. A draft invoice or quote stores a copy of the account you choose, so a later change to the account does not alter that document. If you have several, exactly one is the default, used when none matches the document’s currency.
How are document numbers generated?
Where in the app: Settings → Documents
Each document type has its own prefix and its own next number, under Settings → Documents → Document numbering: invoices, quotes, credit notes, purchase orders and delivery notes. The number is padded to four digits — INV-0007. If the prefix does not already end in -, / or _, Fatura adds a hyphen. An issued invoice cannot be deleted. UAE VAT requires tax invoices to be kept for five years, and numbering must stay gapless. A draft can still be deleted. Correct an issued invoice with a credit note.
What can a prefix be?
Where in the app: Settings → Documents
A prefix is 2–10 characters: letters and digits, optionally ending in one separator (-, / or _). It is saved in uppercase. The defaults are INV, QUO, CRN, PO and DN.
Can I change a prefix or the next number?
Where in the app: Settings → Documents
Yes, under Settings → Documents → Document numbering. You can change the prefix and the next number for each document type. Save stays disabled until you tick “I understand this will affect future document numbers”. Changing a prefix or next number affects future documents of that type. Existing document numbers will not change. Do not set the next number lower than one you have already used.
Logo, colours and document language
Where in the app: Settings → Documents
The logo is on Settings → Business. Upload logo sits on Business profile, and Logo again under Document branding. It is the same image, so changing either updates both. Documents already sent keep the logo they were issued with. Design and Accent color are on Settings → Documents → Invoice design. Those designs apply to the generated PDF — the on-screen document preview does not change. Document language is on the same screen: English, العربية / Arabic, or Bilingual, with each label in Arabic and English together. It changes the fixed labels on the PDF and the live preview. It does not change the language of the app. That is Settings → Language, described as the language for the app interface.
How do I invite a colleague?
Where in the app: Settings → Team
Open Settings → Team and press Invite member. Send the invite to their email. If it does not arrive, ask them to check spam, and use Copy invite link to send it yourself. The invite is for that email address only. They sign in, or create an account, then press Accept invite. You can press Remove at any time, and they lose access to this business.
What can each role do?
Where in the app: Settings → Team
The owner has full access, and is the only one who can delete the business. An admin has full access except billing and deleting the business. Staff start with sales. Turn on extra access as needed. Without Send without approval, they prepare an invoice and press Submit for approval. Someone with Send without approval presses Approve before it can be sent. An accountant has access to this business’s invoices, expenses and reports. They cannot see salaries or bank details.
I didn't find my answer
Press Contact support, then send the form titled Message us. Reply email is filled with your account email, and you can change it. The reply will come to that address. We aim to reply within one business day.
Related guides
- How to Create a VAT Invoice in the UAE
Step-by-step guide to FTA-compliant tax invoices: mandatory fields, full vs simplified invoices, 5% VAT, and common mistakes.
- How Do I Invoice as a Freelancer in the UAE?
Whether you charge VAT, what to put on the invoice if you're registered vs not, and how to get paid on time.
- Can I Send an Invoice Without VAT Registration in the UAE?
Yes, but you must not charge 5% VAT or call it a tax invoice. What an unregistered UAE business should put on its invoice, and what to tell a client asking for a TRN.
- UAE VAT Invoice Format: Required Fields & Examples
The mandatory fields for full and simplified UAE tax invoices, the AED 10,000 rule, and a clear compliant example.
- Do I Need to Register for VAT in the UAE?
Mandatory vs voluntary VAT registration thresholds, what counts toward AED 375,000, late penalties, and how to register via EmaraTax.
- Should I Register for VAT Voluntarily in the UAE?
Above AED 187,500 you may register even though you do not have to — and you can qualify on expenses rather than sales. Whether it helps depends almost entirely on who your customers are.