Privacy Policy

1. Information you provide

• Account information: your email address, name, and an optional phone number when you register. Your password is handled by our authentication provider; it is stored in hashed form and we cannot see it.
• Business information: details about your business, such as business name, Tax Registration Number (TRN), address, email, phone, logo, industry, team size, and invoice settings (currency, VAT rate, payment terms).
• Invoice information: the invoices you create, including line items, amounts, VAT, dates, and statuses.
• Customer information you enter: information you add about your own customers, such as their name, email, phone, TRN, address, photo, and notes.
• Files: business logos and customer photos that you upload.

2. Information stored on your device

An authentication token is stored securely on your device so you can stay signed in.

3. What we do not collect

In the Fatura Go mobile app and web application, we do not use advertising or marketing SDKs. We do not track you across other apps or websites. We do not use third-party analytics or crash-reporting tools inside the product. We do not collect your location and we do not access your contacts. We do not sell your personal data.

4. Device permissions

The app asks for access to your camera and photo library only so you can add your business logo and customer photos. No other device data is accessed. On the web application, you can upload a business logo or customer photos from your device using your browser; no other device access is requested.

5. How we use your information

To create and operate your account, authenticate you, store and display your business, customer, and invoice data, generate invoice PDFs, and send invoices by email on your behalf when you choose to. We also use your contact details to respond to support requests.

6. Customer data — your responsibility

When you enter information about your own customers, you act as the controller of that personal data, and Fatura Go acts as a processor that stores and processes it only to provide the service to you. You are responsible for ensuring you have a lawful basis to collect and use your customers' personal data and for informing your customers as required by applicable law.

7. Service providers (sub-processors)

We rely on a small number of trusted providers to run the service:

• Supabase — authentication, database, and file storage.
• Railway — hosting for backend services, including invoice PDF generation.
• Resend — sending emails, such as invoices you send to your customers.
• Apple — distribution of the app through the App Store.

These providers process data on our behalf and only as needed. Your data may be stored or processed on servers located outside the UAE, in the regions used by Supabase and Railway: Frankfurt, Germany (EU region).

8. Data retention

We keep your information for as long as your account is active. When you delete your account, we delete your personal data, except where we must retain limited information to comply with legal obligations.

9. Your rights and account deletion

You can permanently delete your account and all your data at any time from within the app, under Settings → Account → Delete account. Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may also have rights to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, email support@invoicefatura.com.

10. Security

We take reasonable measures to protect your information, including hashed passwords and secure storage of authentication tokens. However, no method of transmission or storage is completely secure.

11. Children

Fatura Go is intended for business use by adults and is not directed to children under 18.

12. Cookies and website analytics

This marketing website (invoicefatura.com) may use optional analytics and advertising cookies from Google (Google Analytics 4 and Google Ads) and Meta (Pixel). These cookies help us understand how visitors use the site and measure interest in signing up for Fatura Go. They are loaded only if you accept cookies in the banner on this website. If you decline, no Google or Meta tracking scripts are loaded.

This is separate from the Fatura Go mobile app and web application at app.invoicefatura.com, which do not use Google or Meta advertising or analytics cookies to track you. Your choice on this website does not affect the app.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above when we do.

14. Contact

Questions about this policy? Email support@invoicefatura.com.