# Fatura Go — in-app help (English, full text) > Full text of every in-app help article, grouped by category. Public pages are one long page per category. Index: https://invoicefatura.com/help Compact directory: https://invoicefatura.com/llms.txt Articles: 67 ## Getting started ### Magic link ID: login.a1 URL: https://invoicefatura.com/help/getting_started#login-a1 A magic link is a one-time sign-in email. Open it on the same device when you can. It does not create a new account if you already have one. ### Link expired ID: login.a2 URL: https://invoicefatura.com/help/getting_started#login-a2 If the link says it expired, request a new one from the sign-in screen. Links are short-lived on purpose. ### Invite a colleague ID: team.a1 URL: https://invoicefatura.com/help/getting_started#team-a1 Open Settings → Team and send an invite to their email. They sign in (or create an account) to join this business. ### Roles ID: team.a2 URL: https://invoicefatura.com/help/getting_started#team-a2 An owner runs the business. Admins and staff have fewer permissions — for example some people can create invoices but cannot send them until they are approved. ### Invite did not arrive ID: team.a3 URL: https://invoicefatura.com/help/getting_started#team-a3 Ask them to check spam. You can also copy the invite from Team settings and send it another way. If it still fails, message us from this Help panel. ### Tax Registration Number (TRN) ID: settings.a1 URL: https://invoicefatura.com/help/getting_started#settings-a1 Your TRN is the 15-digit number from your FTA certificate. When you add it in Settings, Fatura prints it on your invoices. ### Emirate ID: settings.a2 URL: https://invoicefatura.com/help/getting_started#settings-a2 The emirate setting decides how standard-rated sales are reported on the VAT return (boxes 1a–1g). New invoices store the emirate that was set when they were created. Documents already issued keep whatever they were issued with and are not rewritten. ### Payment and bank details ID: settings.a3 URL: https://invoicefatura.com/help/getting_started#settings-a3 Add bank accounts under Settings → Business. Those details can be shown on invoices so clients know how to pay. ### How numbers are generated ID: numbering.a1 URL: https://invoicefatura.com/help/getting_started#numbering-a1 Each new document uses your prefix plus the next number, padded to four digits — for example INV-0007. ### Prefix rules ID: numbering.a2 URL: https://invoicefatura.com/help/getting_started#numbering-a2 A prefix is 2–10 letters or numbers, or a slightly shorter code ending in - / or _. Fatura uppercases it automatically. ### Changing the prefix ID: numbering.a3 URL: https://invoicefatura.com/help/getting_started#numbering-a3 You can change the prefix at any time. New documents use the new prefix; older numbers stay as they were. Mixing prefixes is allowed but can be confusing later. ### Design and accent colour ID: pdf.a1 URL: https://invoicefatura.com/help/getting_started#pdf-a1 Open Settings, then Documents. You can pick a document design and an accent colour. These apply to the generated PDF. ### Document language ID: pdf.a2 URL: https://invoicefatura.com/help/getting_started#pdf-a2 Document language is also under Settings → Documents. It controls labels on the PDF (English, Arabic, or both). It does not change the language of the app. ### Logo ID: pdf.a3 URL: https://invoicefatura.com/help/getting_started#pdf-a3 Set your logo under Settings → Business, in document branding. It prints on invoices and other documents. ### How do plans and billing work? ID: billing.how-plans-work URL: https://invoicefatura.com/help/getting_started#billing-how-plans-work Plans live under Settings → Plans & billing. Only the business owner can change the plan. Prices are shown in USD; the payment provider may localise the currency at checkout. ### What happens during the free trial? ID: billing.free-trial URL: https://invoicefatura.com/help/getting_started#billing-free-trial A 14-day trial needs a card but you are not charged until it ends. You can cancel any time before then and keep access until the trial date. ### Who can change the plan? ID: billing.who-can-change URL: https://invoicefatura.com/help/getting_started#billing-who-can-change Only the owner can start, change, or cancel a subscription. Team members with other roles cannot open checkout. ### Something else ID: other.a1 URL: https://invoicefatura.com/help/getting_started#other-a1 If you did not find an answer, send us a message with the form. We will reply by email. ## Selling ### Email an invoice ID: sending.a1 URL: https://invoicefatura.com/help/selling#sending-a1 Open the invoice and tap Send email. The client needs an email on their record. This sends the PDF, and a view link if the client portal is on. ### “Mark as sent” versus sending ID: sending.a2 URL: https://invoicefatura.com/help/selling#sending-a2 Mark as sent only changes the invoice status so it counts as issued in reports. It does not email or message the client. ### After an invoice is sent ID: sending.a3 URL: https://invoicefatura.com/help/selling#sending-a3 A sent invoice can no longer be edited. To correct it, create a credit note, then send a new invoice if you still need to charge. ### What is a quote? ID: quotes.what-is-a-quote URL: https://invoicefatura.com/help/selling#quotes-what-is-a-quote A quote is an offer, not a tax invoice. You can email the PDF, share a public link, and mark it accepted or declined. A sent quote can expire on its valid-until date. ### How do I turn a quote into an invoice? ID: quotes.convert-to-invoice URL: https://invoicefatura.com/help/selling#quotes-convert-to-invoice Open the quote and choose Convert to invoice. That creates a draft invoice from the same lines and client. A quote that was already converted cannot be returned to draft. ### How do I record a payment? ID: invoices.record-payment URL: https://invoicefatura.com/help/selling#invoices-record-payment Open the invoice and record a payment for the amount received. You can record more than one payment until the remaining balance is zero. Recording a payment is not the same as emailing the invoice. ### When should I issue a credit note? ID: credit-notes.when-to-issue URL: https://invoicefatura.com/help/selling#credit-notes-when-to-issue Use a credit note to reverse or reduce an invoice that was already issued. Issued invoices cannot be edited. The credit note reduces what the client owes and the VAT figures for the period it is issued in. ## Buying ### How do I record an expense? ID: expenses.how-to-record URL: https://invoicefatura.com/help/buying#expenses-how-to-record Add an expense for something you already paid. Attach a receipt if you have one — you can scan it — and pick a category. Input VAT can only be claimed when the supplier has a TRN. ### What is a bill? ID: bills.what-is-a-bill URL: https://invoicefatura.com/help/buying#bills-what-is-a-bill A bill is a purchase you still owe, separate from an expense you already paid. Receiving the bill posts it to the ledger. Input VAT is claimed when the bill is received, not when it is paid. ### How do I add a supplier? ID: suppliers.how-to-add URL: https://invoicefatura.com/help/buying#suppliers-how-to-add Open Suppliers and add their name, and a TRN if they are VAT-registered. Bills require a supplier. Expenses can optionally link one so input VAT and history stay attached to that record. ### How does FIFO stock tracking work? ID: inventory.fifo URL: https://invoicefatura.com/help/buying#inventory-fifo Products marked “track stock” keep layers of quantity and unit cost. Issuing an invoice consumes the oldest layers and posts cost of goods sold. A credit note can put quantity back. On-hand and stock value on the product list come from this. ### What is a periodic stock count? ID: inventory.periodic-counts URL: https://invoicefatura.com/help/buying#inventory-periodic-counts Goods that are not layer-tracked still hit the Inventory account (1400) when you buy them. At month end you enter a stock count — the closing value of untracked stock. Fatura posts the movement to cost of goods sold so the books match what you counted. ### When does period close warn about a missing stock count? ID: inventory.missing-stock-count URL: https://invoicefatura.com/help/buying#inventory-missing-stock-count Period close warns (STOCK_COUNT_MISSING) when account 1400 moved in a month and there is no count for that month’s last day. Enter the count on the Stock counts screen. This Help panel never records a count for you. ## VAT ### What the report counts ID: vat_report.a1 URL: https://invoicefatura.com/help/vat#vat_report-a1 The VAT report includes issued invoices only. Drafts are excluded until you send them or mark them as sent. ### Credit notes ID: vat_report.a2 URL: https://invoicefatura.com/help/vat#vat_report-a2 Issued credit notes reduce the figures on the report for that period. ### Ready-to-file checklist ID: vat_report.a3 URL: https://invoicefatura.com/help/vat#vat_report-a3 The checklist flags missing details in this app — such as drafts, emirate, or exchange rates — so you can review them before you file. It is a data check in Fatura, not tax advice. ### What is UAE standard VAT? ID: vat.standard-rate URL: https://invoicefatura.com/help/vat#vat-standard-rate UAE standard VAT is 5%. A VAT-registered seller issues a tax invoice (or a simplified tax invoice when the rules allow) showing the tax. This is a plain-language primer, not tax advice — confirm filing with the FTA / EmaraTax. ### What is the difference between zero-rated, exempt, and out-of-scope? ID: vat.zero-exempt-out-of-scope URL: https://invoicefatura.com/help/vat#vat-zero-exempt-out-of-scope Zero-rated supplies are still in the VAT system at 0%. Exempt supplies are outside the 5% charge and usually do not give input recovery. Out-of-scope supplies are not UAE VAT at all. ### Why does the emirate on an invoice matter? ID: vat.emirate-boxes URL: https://invoicefatura.com/help/vat#vat-emirate-boxes Emirate on a standard-rated invoice feeds boxes 1a–1g (where the supply is treated as made). A missing emirate is a data problem in Fatura, not a box the FTA invented. ### Why can the VAT report and the ledger return differ? ID: vat.report-vs-ledger URL: https://invoicefatura.com/help/vat#vat-report-vs-ledger The document report follows issued invoices and credit notes; the ledger return follows posted VAT accounts. Compare them on the VAT return compare screen before you treat either as filed. ## Accounting ### What is a ledger? ID: ledger.what-is-a-ledger URL: https://invoicefatura.com/help/accounting#ledger-what-is-a-ledger A ledger is a list of accounts (cash, customers who owe you, VAT, sales, expenses, and so on). Every posted event writes at least two sides that must add up: a debit and a credit of the same amount in AED. ### Why must the trial balance balance? ID: ledger.trial-balance URL: https://invoicefatura.com/help/accounting#ledger-trial-balance The trial balance lists every account’s net for a date range. Debits in total must equal credits in total. If they do not, the books do not foot and you must not close the period. Typical causes: a draft journal still sitting in the journal, a document that never posted, or a reversed entry left unbalanced. ### What is the general ledger? ID: ledger.general-ledger URL: https://invoicefatura.com/help/accounting#ledger-general-ledger The general ledger is one account’s story: opening balance, each posting, running balance. Open it from Accounting, then pick an account to see every line that hit it. ### How is profit and loss different from cash P&L? ID: ledger.profit-loss URL: https://invoicefatura.com/help/accounting#ledger-profit-loss The profit and loss from the ledger is income minus expenses for posted journals in the range — not the same as cash P&L, which follows money in and out. ### What does the balance sheet show? ID: ledger.balance-sheet URL: https://invoicefatura.com/help/accounting#ledger-balance-sheet The balance sheet is assets, liabilities, and equity as at one day, including retained earnings. It is a snapshot, not a period total. ### When does Fatura start posting to the ledger? ID: ledger.when-posting-starts URL: https://invoicefatura.com/help/accounting#ledger-when-posting-starts Fatura only posts from the accounting start date. Conversion documents imported from an old system are flagged so they do not post again. ### What does closing a period do? ID: period-close.what-closing-does URL: https://invoicefatura.com/help/accounting#period-close-what-closing-does Accounting periods in Fatura close by calendar month. Closing a month freezes posted books for that range so later edits cannot silently rewrite a filed story. Closing is a deliberate action on the Accounting periods screen. ### What blocks a period close? ID: period-close.blocking URL: https://invoicefatura.com/help/accounting#period-close-blocking Blocking warnings must be fixed or the close is refused. Today that includes a trial balance that does not foot (TRIAL_BALANCE_UNBALANCED) and issued documents with no posted journal (UNPOSTED_DOCUMENTS). ### What are advisory period-close warnings? ID: period-close.advisory URL: https://invoicefatura.com/help/accounting#period-close-advisory Advisory warnings are questions to look at — they do not block. Examples: draft journals still open, an earlier month still open, ledger VAT vs document VAT mismatch, depreciation not run, a missing stock count, or a corporate tax return coming due. ### What is a lasting purchase? ID: fixed-assets.what-is-lasting-purchase URL: https://invoicefatura.com/help/accounting#fixed-assets-what-is-lasting-purchase A lasting purchase (equipment, furniture, a vehicle) is not an ordinary expense. It sits on the balance sheet and its cost is spread over useful life as depreciation. Fatura can capitalise a purchase above your capitalisation threshold, or you can add an asset by hand. ### How does depreciation work? ID: fixed-assets.depreciation URL: https://invoicefatura.com/help/accounting#fixed-assets-depreciation Straight-line depreciation posts a monthly expense and reduces the asset’s net book value through accumulated depreciation. Catch-up runs months that were due since go-live; months before accounting started are not charged. Depreciation is posted from the Lasting purchases screen. ### What happens when I sell or scrap an asset? ID: fixed-assets.disposal URL: https://invoicefatura.com/help/accounting#fixed-assets-disposal When you sell or scrap an asset, proceeds should be invoiced. Until they are, a clearing account may still show an outstanding amount (UNBILLED_ASSET_SALE on period close). Gain or loss on disposal is the difference between proceeds and net book value. ### What is bank reconciliation? ID: bank-reconciliation.what-it-is URL: https://invoicefatura.com/help/accounting#bank-reconciliation-what-it-is A bank statement is what the bank says happened. The ledger bank account is what Fatura posted (payments in, bills and expenses out, opening balances). Reconciliation matches statement lines to ledger entries. ### What does a non-zero difference mean? ID: bank-reconciliation.difference URL: https://invoicefatura.com/help/accounting#bank-reconciliation-difference The summary shows the ledger balance, the statement closing balance, the difference, and how many lines are matched or still unmatched. A difference that is not zero means something is still unposted, duplicated, or dated in the wrong period. ### Can I import a PDF bank statement? ID: bank-reconciliation.pdf-statement URL: https://invoicefatura.com/help/accounting#bank-reconciliation-pdf-statement You can extract rows from a PDF statement with the scanner; you review them before they are stored. Matching is done on the Bank reconciliation screen. This Help panel never confirms a match or posts a bank journal. ### Who must register for UAE corporate tax? ID: corporate-tax.who-must-register URL: https://invoicefatura.com/help/accounting#corporate-tax-who-must-register Most UAE businesses are in the federal corporate tax system even when the tax is zero. Registration is still required; late registration can carry an AED 10,000 penalty. This is a primer, not a filing opinion — confirm on EmaraTax and with the FTA. ### How does Fatura compute corporate tax? ID: corporate-tax.how-computed URL: https://invoicefatura.com/help/accounting#corporate-tax-how-computed Fatura computes a preview from the ledger: accounting profit, listed (not automatic) add-backs for non-deductible expense accounts, then taxable income. 0% applies to taxable income up to AED 375,000; 9% applies above that — unless Small Business Relief is elected and the rules for that election are met. ### What is Small Business Relief? ID: corporate-tax.small-business-relief URL: https://invoicefatura.com/help/accounting#corporate-tax-small-business-relief As Fatura encodes it: revenue at or below AED 3,000,000, the period ends on or before 31 December 2026, and you have not already told Fatura that you exceeded the threshold before. Electing relief zeros the tax for that period and, in FTA rules, forfeits loss carry-forward for that period. Relief is not automatic — it is an election on the period. ### When is the corporate tax return due? ID: corporate-tax.due-date URL: https://invoicefatura.com/help/accounting#corporate-tax-due-date The return is due nine months after the tax period end. Fatura stores periods and can freeze a computation when you file in the app. This Help panel never files a CT return. ## Payroll ### What is a pay run? ID: payroll.what-is-pay-run URL: https://invoicefatura.com/help/payroll#payroll-what-is-pay-run A pay run in Fatura is a month of lines: basic, housing, transport, other allowances, deductions, pension, and net. You generate it from people still employed, approve it (that posts salary and gratuity to the books), then mark it paid (that records the bank movement). ### How is gratuity calculated? ID: payroll.gratuity-calculation URL: https://invoicefatura.com/help/payroll#payroll-gratuity-calculation UAE mainland end-of-service gratuity follows Federal Decree-Law No. 33 of 2021, Article 51: 21 days of basic salary per year for the first five years of service, then 30 days of basic per year after that, with a cap of 24 months of basic. Daily basic is usually monthly basic divided by 30. Qualifying service is generally at least one year. ### Does every employee earn gratuity? ID: payroll.who-gets-gratuity URL: https://invoicefatura.com/help/payroll#payroll-who-gets-gratuity Expats on the gratuity scheme do. UAE and GCC nationals typically contribute to a state pension instead. Free zones (DIFC, ADGM) have their own regimes — Fatura stores the scheme on the employee; do not assume mainland Article 51 applies to every staff member. ### Is gratuity a cash payment? ID: payroll.gratuity-accrual URL: https://invoicefatura.com/help/payroll#payroll-gratuity-accrual Gratuity in the books is an accrual (liability), not a cash payment, until you pay it. It is set aside each month so the debt the business already owes is visible. This Help panel never approves or pays a run. ### Which pension regimes does Fatura support? ID: pension.regimes URL: https://invoicefatura.com/help/payroll#pension-regimes Fatura supports more than one regime on the employee: Federal Decree-Law No. 57 of 2023 (current GPSSA private-sector scheme), Federal Law No. 7 of 1999 (legacy), a GCC home-country fund fallback, or none. Confirm rates and salary caps with GPSSA before you file. ### How are GPSSA contributions split? ID: pension.gpssa-split URL: https://invoicefatura.com/help/payroll#pension-gpssa-split Under the current GPSSA private-sector scheme: employee 11%, statutory employer 15%, of which a government share can apply below a salary threshold. Pensionable salary has a floor and a cap (Fatura uses AED 3,000–70,000 for this regime). ### How do pension contributions appear in the books? ID: pension.in-the-books URL: https://invoicefatura.com/help/payroll#pension-in-the-books Employer pension sits as an expense and a payable. Employee pension is withheld from net pay. This Help panel never changes pension settings. ### What is a WPS file? ID: wps.what-is-wps URL: https://invoicefatura.com/help/payroll#wps-what-is-wps The Wage Protection System file is a Central Bank .SIF that your bank uses to pay salaries. Download it from an approved or paid pay run. It is not a substitute for marking the run paid in Fatura. ### Which employee details does WPS need? ID: wps.required-fields URL: https://invoicefatura.com/help/payroll#wps-required-fields Each person needs a labour card number, IBAN, and bank routing code. The business also needs its MOHRE establishment ID. If fields are missing, Fatura names the people to fix before you can download. ### When can I download the WPS file? ID: wps.when-to-download URL: https://invoicefatura.com/help/payroll#wps-when-to-download Export WPS after the pay run is approved or paid. A draft run cannot be exported. Add any missing labour card, IBAN, or routing details on the employee, then download again.